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by Technews
Issue Date: April 2008

Orion Telecom purchases development partner and raises the bar on telephony management

April 2008

Orion Telecom, a Vox Telecom Limited Company, has enhanced its telephone management system, Orion Call Manager, following the purchase of development partner S-TEC.

"The S-TEC buy-out is in line with our strategy to create a telephone management system that outstrips all competitive products," says Jacques du Toit, MD of Orion Telecom. "Our experience in this sector has revealed the weaknesses of traditional telephony management systems suppliers, most of whom operate in very niche spaces. Together with S-TEC, we have evolved Orion Call Manager into a comprehensive telephone management tool that is able to meet the needs of diverse companies."
Orion Call Manager is a comprehensive telephone management tool that reduces the overall cost of corporate telephony. Call Manager identifies telephony abuse and inefficiencies, and provides information ranging from unauthorised and fraudulent telephony expenditure, to infrastructure utilisation and planning.
Du Toit says it made sense for Orion Telecom to buy S-TEC as the company had an excellent product that was developed by an expert team of engineers over a number of years. "S-TEC has a great solution, and we have the sales team, the clients and the national footprint to make sure it flies."
Orion Telecom analysed 13 vendors in the telephony management market and listed all the features on offer. The exercise revealed that Orion Telecom is the only company in the country to offer all available features in one product. "A lot of that is about the way we offer Orion Call Manager to clients," Du Toit explains. "Many vendors sell the product and provide no service. Others sell systems that have few features, while those with all the features required by the corporate market tend to be extremely expensive - those we analysed cost 300% more than Orion Call Manager."
Du Toit says the high costs can be attributed to the fact that telephony management vendors depend on this revenue to stay in business. "As a full service telecommunications service provider, Orion Telecom generates revenue across many different products and services, enabling us to price our solution far more competitively."
Furthermore, in line with the company's strategy to remain ahead of industry trends and competitors, Orion Telecom has also entered into additional strategic partnerships in order to further improve the Orion Call Manager offering.
These partnerships will allow Orion to access the Call Data Records from all network operators and provide a fully-integrated picture of a company's phone network and phone usage. This makes Orion one of the few organisations that provide customers with 'audited' call durations, costs and contract reports.
Traditional telephone management systems are poor at recording duration of call data. As a result, departments or users companies can end up being grossly under or overcharged.
This is where Orion provides significant benefits to users. It saves clients hundreds of thousands of rand by auditing the billing on every single call, integrating all billing directly into the general ledger system right down to cost-centre level, identifying under-utilised telephone facilities which have been contracted over the years and cancel them, building a complete picture of telephone usage, identifying misuse and abuse and ending those twin drains on the bottom line, and helping companies develop a best-practice phone policy.
This means that telephone management systems may now be audited and validated - in traditional TMS reporting, data in reports need to be unified with the information supplied by the network operators.
This technology and services will add great value to our clients, and will enable them to incur even greater cost-savings," Du Toit notes.
"Many companies sell telephone management systems that provide useless reports which achieve little and are based on data that is inaccurate.
With this development, we will be able to provide customers with call data reports that are 100% accurate down to the last second."

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