BEA's Alfred Chuang put a lot of the company's success down to the relatively recent launch of its AquaLogic suite of service oriented architecture (SOA) products and services

[ October 2006, Opinion Columns, ]

MDM is a process that requires a data model, supported by integration services and synchronisation functionality, not to mention a set of data quality tools

[ October 2006, Data Management, ]

What is needed is a more strategic investment in information quality that is backed by a lasting enterprise-wide commitment.

[ October 2006, Data Management, ]

Enterprise dimension management (EDM) seeks to satisfy data consistency requirements by defeating costly multiple charts of accounts, supporting business performance management (BPM) initiatives and other associated problems

[ October 2006, Data Management, ]

The biggest benefit comes from the process of planning for a disaster rather than being in possession of plans

[ October 2006, Security, ]

Making agents better front-line ambassadors also means leveraging key performance indicators (KPIs) to measure business strengths and market opportunities across all media channels, and to optimise multichannel service processes by monitoring them with metrics for quality and sat

[ October 2006, Services + Consulting, ]

IT's value-added role in BI is to get involved in interpreting the strategy and operational issues and to draw on information which helps the company achieve both these strategic and operational goals

[ October 2006, Business Intelligence, ]