Infor held its first sub-Saharan Africa customer update in November and asserted its position as a leading provider of integrated enterprise solutions. In his address, Infor vice president UK, Ireland, Middle East & Africa, Trevor Smith, said that Infor has a presence in 42 countries in the region and a global customer database of over 70 000 users.
Smith believes that Infor’s agility is one of the reasons for its global success. He cited an Aberdeen Group report, which stated that most companies only use 27% of the features and functions of the business applications available to them. Smith said that whilst he agrees with the report, Infor customers were more likely to take fuller advantage of the functionality in the modules deployed because of the software’s inherent capability to cater for specific industry requirements.
Smith was joined by keynote speaker Jeff Ralyea, vice president, Infor Product Management, who outlined Infor’s SOA (services oriented architecture) product strategy. “In developing the Infor strategic approach to SOA, we have listened to customers and developed a strategy that enables them to service-enable customers’ existing software assets to get new levels of agility without undertaking expensive and time-consuming major ‘rip and replace’ IT projects” remarked Ralyea.
Infor Open SOA delivers value to the marketplace in ways that balance customer’s needs. The MD of Softworx, the master distributor for Infor, Jane Thomson says that Infor understands the needs of customers and with the extensive portfolio of products; we are able to provide customers with an evolutionary transition to SOA. With our offering we are not forcing customers to undertake large architectural changes and large costly migrations. Instead, we are delivering solutions that are easy to install and manage, providing our customers with a transparent operation and low cost of ownership.
“This was a first and the response was phenomenal. The event bought together customers, interested parties, partners and Infor employees in order to maintain personal contact. Experience exchange is a vital basis for successful and active cooperation will help assist Infor in gaining the competitive advantage,” concludes Thomson.