Systems management vendors expect 2007 could become a bumper year in the takeup of service management software tools that promise greater visibility into IT assets, on the back of new ITIL guidelines being readied for introduction in the early part of next year.
New IT Infrastructure Library guidelines currently in development will foster the notion of a full lifecycle approach to service management as a better option than looking at service issues as single change or problem management incidents. Version 3 of ITIL is to be restructured so that the guidelines better follow the IT services lifecycle through developing strategies, designing services, transition, operating them and then undertaking continuous service improvement.
"We will see further ITIL uptake," said Alan Greenberg, MD at Devoteam Tertio, "confirming its position as the defacto standard framework for IT management, together with the CMDB becoming a 'must have' to underpin service delivery and support."
Development of products which make full use of federated data structures is also going to help drive CMDB adoption said Ken Turbitt, a director of BMC Software. "The technology has moved on in the last 18 months or so, and the CMDB is now much more feasible with federation. It has become possible to be able to connect with all the main sources of asset data and analyse them as if they were sat in a single database."
He said a recent independent survey conducted on behalf of BMC demonstrated a growing appreciation of the benefits of ITIL across six European countries with respondents from almost 200 IT decision makers. "As many as 77% of ITIL sites reported that ITIL implementation had met their expectations," he said.
Where IT is viewed as a cost centre, ITIL is mandated as a method to reduce costs, and where IT is perceived as a business driver, ITIL is seen as a route toward improving business agility through IT.