With the pressing legislation requirements of the ECT Act, which governs many organisations and the public sector itself - in terms of their ability to correctly manage electronic content - it has left many companies struggling to comply with what they consider to be a complex and costly task.
"With the changing business communication landscape it has become imperative that organisations understand that enterprise content management (ECM) will fundamentally re-engineer their business management processes and reduce operating costs," says Mpumelelo Nhlapo, sales director of Intervate. "If we consider that ECM examines all the information within an organisation as well as the correct access to this data then if a company or a public sector department does not understand how to assimilate these requirements internally it can impact how they interact with stakeholders, citizens and clients. We have found that often the challenge with these implementations is not the solution itself, but the internal organisational change that needs to occur to utilise these solutions correctly."
As a result, Intervate has packaged various solutions to assist in simplifying the approach to addressing these requirements. This has had much success in many government departments to date, including the Department of Justice and Constitutional Development. These solutions not only examine the legislative requirements that is derived from the ECT Act, but also manages all required internal information.
"Certainly the experience we have gained working with the public sector over the past six years, as well as our technical expertise as a Microsoft Gold Certified Partner, has ensured that the solutions we deliver to this sector can truly support governments aim of delivering a better service to its citizens, as well as reducing the fraud and corruption of any information," adds Nhlapo. "Our solutions not only completely reduce the complexity associated with ECM, but also ensures that government departments or organisations do not need to acquire large resources just to manage their information. In turn the returns we have witnessed include companies and the public sector being able to more effectively manage their risk of legal compliance, improve employee productivity through the efficient access to relevant information and ultimately improve customer and citizen service and therefore profitability. ECM can, and is easier with the right solution and partner."
With the ECT Act today it is vital to ensure that the correct information is maintained at all times. Unfortunately, many companies and public sector departments have difficulty in managing duplicate copies of documents residing on local machines and servers - often with no way of identifying which is the latest and correct version. In such instances, there is a risk that companies can provide inaccurate information to both citizens and other external stakeholders. This could damage the department's image and negatively impact on their value. To combat this challenge, the solutions developed by Intervate provide a platform for managing information and collaboration.