ContinuitySA, South Africa's largest business continuity management company has extended and upgraded its recovery centre in Midrand with an investment totalling R33 million. The project has improved the security of the recovery centre, boosted its power supply capabilities and increased the total number of people the facility can hold.
Allen Smith, MD of ContinuitySA says the upgrade was prompted by three factors, the first being new business. "ContinuitySA has recently signed two new government contracts with the Department of Health and the Department of Local Government and had to expand the contact centre division to safely accommodate the dedicated space these new clients required, space that will hold an estimated R45 million worth of specialised technology."
Meeting the growing requirements of existing customers, especially from the financial sector, was the second driver. Smith says many clients purchased syndicated recovery facilities in the past, meaning everything was shared between two or more companies. This shared plan kept the costs down and was accepted by management boards as it was deemed unlikely that all the companies in a syndicate would suffer a disaster at the same time.
More financial institutions are now converting to dedicated recovery facilities to meet the stringent demands of Basel II and the financial benefits in terms of the capital adequacy provisions and their own internal corporate governance requirements. ContinuitySA therefore needed to upgrade its facilities to accommodate these customers. All told, the company now has 1700 office recovery positions ready to be used at a moment's notice.
The third driver was the need to update the services of the whole recovery centre. ContinuitySA upgraded the airconditioning across the board and installed a new data centre that can securely house all the server technology clients' need.
"We also completely revamped our redundant power supply infrastructure to ensure we are able to provide uninterrupted power to our clients for longer periods," explains Smith. "Due to the current national crisis in electricity supply, we have made sure our clients can operate unhindered in case of a long-lasting power outage."