Local skills create effective municipal billing system tailored to the South African environment.
The Nelson Mandela Bay Municipality (NMBM) recognised that its current billing system had a number of shortcomings and needed to be replaced. The NMBM, with the assistance of the DPLG concluded a procurement process and a contract was awarded to Fujitsu Services for the supply and implementation of a new consolidated billing solution, due for implementation in March 2008.
Fujitsu Services, part of the world's third largest IT company, joined forces with Microsoft and Bidevco to provide a best-of-breed, BEE solution.
Fujitsu currently provides over 125 municipalities with its Promis billing solution and has developed an enhanced version developed on Microsoft's .Net platform. Promis.net includes additional functionality integrating Microsoft Dynamics and CRM which will not only deliver a fully integrated billing solution but also offers shared services capability and a full ERP roadmap.
This roadmap approach offers total user confidence and complete integration of the solution into the client's existing business structure. Fujitsu will ensure that the NMBM can deliver customer service excellence well into the future.
Elvin De Kock, Fujitsu SA's MD, says the company believes in developing solutions that are practical, timely and cost effective to implement, simple to use and, above all, reliable; delivering business critical solutions that deliver against the clients business challenges.
The view Fujitsu takes when approaching its clients involves partnering with the customer over a long period of time in order to obtain a realistic understanding of the challenges and requirements that the client faces so that the most suitable solution can be selected. The company's global reach and local touch enables it to provide local government with state-of-the-art technology while empowering local companies by getting them involved in the project.
Fujitsu was one of eight organisations that responded to the tender earlier this year.
De Kock adds the company will also offer an upgrade path to all customers from Promis to Promis.net in the near future. "As a locally-developed project, we are able to ensure Promis.net meets local requirements and skill levels perfectly."